Troubleshooting

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Connection

I’m having trouble connecting my machine to the smartphone app?

1. Change Wi-Fi frequency band

The most common issue for unsuccessful connection comes from your smartphone being connected to the wrong Wi-Fi frequency that's compatible with our device.


There are 2 types of Wi-Fi frequencies. 2.4GHz & 5GHz.

Please Note: These frequencies are different from your 3G, 4G & 5G mobile network connection, which comes from local towers.


If your smartphone is connected to your home Wi-Fi through the 5GHz frequency you will not be able to successfully pair the device.


You will need to go into your smartphone's Wi-Fi settings and change to the 2.4GHz frequency before attempting to pair.


If you have a dual-band router setup with the 2 frequencies, you should have both options available in your Wi-Fi settings that usually look something like this:


Telstra Home WIFI - 5G

Telstra Home WIFI


You will need to select the "Telstra Home WIFI'' option as this will be the 2.4GHz frequency.


Before attempting to repair the device we recommend to:


 - Exit and completely close down the app

 - Turn the machine OFF & ON

 - Plug the machine in for charge (incase of low battery)


Wait for the machine's status light to start flashing, then re-attempt to pair.

If the status light is not flashing, hold down the “TIMER” button for 3 seconds.


If you do successfully pair, you may notice that your smartphone might be automatically reconnecting back to the 5GHz frequency. In that case you can ‘forget’ that network if you no longer need the 5GHz.



2. Permissions

The second most common issue for unsuccessful connection is not allowing the ‘Smart Life’ app to have access to all permissions.

Please go to the App settings on your smartphone and make sure all the below permissions are switched on.


 - Location (while using app)

 - Bluetooth

 - Local Network

 - Home Data


Before attempting to repair the device we recommend to:

 - Exit and completely close down the app

 - Turn the machine OFF & ON

 - Plug the machine in for charge (incase of low battery)


If you are still getting the “Device Connection Timeout” message, please contact us for further assistance.

Why can't I use 5GHz?

The reason we use the 2.4GHz is because this frequency is available on all Wi-Fi routers. The 5GHz is a newer technology which isn't available to everyone.

The 5GHz does have a faster download speed for internet usage, but our app does not require this. The 2.4GHz also offers a longer range which is better for controlling the machine from anywhere in the house.



3. Why can't I use 5GHz?

The reason we use the 2.4GHz is because this frequency is available on all Wi-Fi routers. The 5GHz is a newer technology which isn't available to everyone.


The 5GHz does have a faster download speed for internet usage, but our app does not require this. The 2.4GHz also offers a longer range which is better for controlling the machine from anywhere in the house.


My machine keeps disconnecting from the app?

1. Check your Wi-Fi connection.

If you have successfully paired your smartphone to your machine in the past but it keeps disconnecting from the app, this is most likely due to a Wifi connectivity issue.


Your smartphone might be automatically reconnecting back to the 5GHz frequency. In that case you can ‘forget’ that wifi network in your smartphone's settings if you no longer need the 5GHz.


You will need to go into your smartphone's Wi-Fi settings and change to the 2.4GHz connection.


If you’re still having connectivity problems, please contact us for further assistance.

Genernal/Hardware

The buttons on my machine aren’t working?

The first thing we suggest you check is if the child lock feature has been turned on as this disables the buttons from being used.


If the child lock is on, you will see 3 flashing lights on the back of the machine.


To switch the child lock off, you can hold down the play/pause button for 3 seconds, otherwise you can do this from the smartphone app.


Other

 - Reset the machine by simply switching it OFF & ON.

 - Plug in for charge (incase of low battery)


If the buttons are still not responsive, please send us photographic and/or video evidence: our team will request this if not supplied.

The brightness of my light has gone dim?

Have you checked that the brightness could be set at its lowest?


To adjust the brightness of the light manually, simply hold your finger down on the touch panel control at the top of the machine til the brightness of the light is at your desired setting.


Otherwise, you can adjust the brightness of the light via the app.


If the brightness of the light is not adjusting, please send us photographic and/or video evidence: our team will request this if not supplied.

My machine is turning off on its own?

Have you checked that the brightness could be set at its lowest?


To adjust the brightness of the light manually, simply hold your finger down on the touch panel control at the top of the machine til the brightness of the light is at your desired setting.


Otherwise, you can adjust the brightness of the light via the app.


If the brightness of the light is not adjusting, please send us photographic and/or video evidence: our team will request this if not supplied.

Can I turn the charging indicator light off?

Unfortunately the charging indicator light cannot be turned off.

Why is the small light at the back of my machine flashing?

The small light at the back of the machine is the charging indicator light.


The most common issue for the blue flashing is when your machine has not yet been paired with a smartphone.


The small flashing light at the back of the back of the machine is indicating that it’s looking for a smartphone to pair with. Once paired with a smartphone, the flashing will stop.


If your machine is still persisting with light flashing issues, please provide photographic and/or video evidence: our team will request this if not supplied.

Charging

I just received my machine but it won’t charge?

Please make sure that:


1. You have removed the battery slip.

2. You're only charging your machine with the cable we provided.

3. You're only using a 5w wall plug.

4. The On/Off button isn't getting stuck in the middle. Please make sure it's pushed as far over to the ON side.

5. Please make sure the machine is switched ON when you're charging the machine. Otherwise the battery won't charge.

If your machine is still not turning on, please provide photographic and/or video evidence: our team will request this if not supplied.

My machines battery life doesn’t seem to last long?

The Nodiee Sleep Assist Smart PRO machine should only take 1-2 hours to fully charge. The play time when fully charged is 8-10 hours. This will vary depending on how much power the machine is requiring.


Leaving your machine on (even if no sounds are playing or no night light is on) will still slowly drain the battery. We recommend turning the machine off when you're not using it.

I think my machines battery is dead?

Please make sure that:


1. You're only charging your machine with the cable we provided with the machine.

2. You're only using a 5w wall plug.

3. The On/Off button isn't getting stuck in the middle. Please make sure it's pushed as far over to the ON side.

4. Please make sure the machine is switched ON when you're charging the machine. Otherwise the battery won't charge.


If the above doesn’t work, could you please try removing the battery and then putting the machine on charge (without the battery in the machine). If the charging indicator light turns on at the back of the machine and indicates that its on, then we can determine you have a dead battery & we will send you a new one immediately.

Can I turn the charging indicator light off?

Unfortunately the charging indicator light cannot be turned off.

Why is the small light at the back of my machine flashing?

The small light at the back of the machine is the charging indicator light.


The most common issue for the blue flashing is when your machine has not yet been paired with a smartphone.


The small flashing light at the back of the back of the machine is indicating that it’s looking for a smartphone to pair with. Once paired with a smartphone, the flashing will stop.


If your machine is still persisting with light flashing issues, please provide photographic and/or video evidence: our team will request this if not supplied.

App

Programs that I didn’t set are activating?

If it seems like your machine is activating old programs you've created that you’ve since deleted, we recommend giving your machine a little reset.


You can remove the device by following our step by step guide. Click here to download PDF


If your machine is still activating programs that you didn’t set after you wiped & cleared the data, please contact us.

How can I connect two smartphones to one Nodiee machine?

If you want to control the same machine across multiple smartphone devices:


1. Tap the pencil icon from the app home screen and then tap 'Share Device'.

2. Now you can select 'Add Sharing'.


Before sending the share request, make sure the person who you are sharing the machine with has already downloaded the 'Tuya' app and created an account. This will streamline the process. The easiest way to share is via message or email. Once the other person accepts the request the device should show up straight away.

If you can't find the answer you are looking for click here for our contact page.