Yes, your machine is still 100% safe to use. The recall is for the Magnetic Micro USB Cable only.
Product Recall: Magnetic Micro-USB Cable
Magnetic Micro-USB Cable
Since our founding, Nodiee’s operations have been guided by a strong commitment to producing quality products. As such, our products are rigorously tested to ensure we provide our consumers with safe products to make their jobs as parents easier.
After recently receiving feedback from one parent, we discovered a manufacturing defect may occur inside the magnetic micro-USB cable we supplied with our original Sleep Assist model. This can cause the USB connection point to overheat and melt which poses as a potential fire hazard.
This is an isolated issue which only affects the micro-USB charging cable including the small magnetic piece, not the white noise machine itself. All other non-magnetic cables that were supplied with our machines are 100% safe for use.
Working closely with the ACCC, we have issued a voluntary product recall on the magnetic micro-USB charging cable supplied with the Sleep Assist Model sold between 20th May 2021 and 8th December 2021.
Questions & Concerns?
Please check out our FAQ's below to see if we answered your question.
FREQUENTLY ASKED QUESTIONS
Is my machine still safe to use?
Where do I get a new cable?
No, once you remove the the magnetic connection piece from inside the machine you can use any standard Micro-USB cable to charge the machine safely.
I recently purchased the Sleep Assist SMART, Is this new model affected?
No, our new model was never sent with a Magnetic USB cable. It’s 100% safe to charge and use.
I purchased and gave as a gift, what do I do?
How do I safely dispose of the cable with e-waste recycling?
Yes, please fill out the form if you no longer use the machine or have already disposed of the cable. It is very important to us that everyone completes the form so we can confidently track the recall.